Your health and safety are our top priorities. To ensure we provide you with the most effective and appropriate treatment, it is crucial that you provide accurate and complete information about your health during our online consultation process. Accurate information helps us understand your condition better, assess any potential risks, and recommend the best possible medication for your needs. Providing false or incomplete information can lead to inappropriate treatment, potential health risks, and delays in receiving the care you need. Thank you for your cooperation and trust in our services.

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Providing us with your physician's address means that you allow us to share this information with him/her for updated medical records if need be. It also allows our clinician to access your medical records if there is a need for that. We advice you share this treatment with your doctor for him/her to update your medical records.

Please use the following format 00/00/0000


Please select your option
At least 72 hours
A week
A month
More than a month

If yes, what medicine was consumed and how effective was it?

If yes, please list them.


If yes, please list them:


Please select your option
Presently Pregnant
Presently Breastfeeding
Planning on getting pregnant
Neither Pregnant nor Breastfeeding

If yes, please provide details:


Please provide more information of the medication being used if any.


You have an underlying medical condition
You've been through a major surgical procedure
You have allergic reactions
You have cardiovascular conditions or might have had suffered a stroke
You suffer from a low liver or kidney function

If yes, how often?



You can select more than one option
Itching
In the ear canal there is pain or discomfort
An ear canal discharge that is watery
The skin surrounding the exterior of the ear and around the canal is dry and flaking
Due to swelling and inflammation the ear canal becomes obstructed
Hearing impairment



Ear infections that last a long time.
Ear infections caused by fungi.
Wax in your ears that needs to be removed with drops or ear syringing

You've had cholesteatoma (an abnormal growth of skin in the middle ear beneath the eardrum) from birth or as a result of repeated ear infections.
You've experienced ear difficulties in the past that necessitated a visit to an ear, nose, and throat specialist.
You have facial nerve palsy and suffer pain in your jaw when chewing or speaking (drooping face on the side of the lesion)
You have a fever of more than 39°C, you are physically ill, and you have vertigo.
You suffer from severe hearing loss.
You have an infection that has migrated beyond your ear.
You have a large amount of ear discharge.

A grommet was installed.
An eardrum that has been perforated (tympanic membrane)
Dysfunction of the kidneys or the liver


A healthcare practitioner should assess any acute injuries.
You should see your doctor about chronic pain at least once a year.

Please provide more information

If not, please describe in detail who the intended consumer is and how old he/she is.





If yes, please describe the product and the reaction



If yes, please provide details


If yes, please provide details









Accurately describing your condition during our online consultation is essential for ensuring you receive the best possible care. Detailed and truthful information about your symptoms, their frequency, and their severity allows our healthcare professionals to make informed decisions about your treatment. Incomplete or incorrect descriptions can result in inappropriate medication, potential health risks, and delays in your care. Your honesty and thoroughness help us provide you with the most effective and safe treatment options. Thank you for your cooperation and trust in our services.

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If yes, please provide details:



If yes, please list the medications:


If yes, please provide the name and dosage:


If yes, please describe:


If yes, please describe:


If yes, which ones and were they effective?



You will read the patient information leaflet supplied with your medication
You will contact us and inform your GP of your medication if you experience any side effects of treatment, if you start new medication or if your medical conditions change during treatment.
The treatment is solely for your own use
You have answered all the above questions accurately and truthfully. You understand our prescribers take your answers in good faith and base their prescribing decisions accordingly, and that incorrect information can be hazardous to your health.



Please take the time to carefully read the Agreement and Consent statements during our online consultation process. Understanding these statements is essential for your safety and for ensuring that you are fully informed about the treatment you will receive. The Agreement and Consent sections outline important information about the risks, benefits, and responsibilities associated with your medication. By reading and agreeing to these terms, you help us ensure that you are aware of and comfortable with the treatment plan. Your informed consent is crucial for providing you with the best possible care. Thank you for your cooperation and trust in our services.

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I have been informed about the potential side effects and interactions of the prescribed medication for ear infection.


I agree to consult with my healthcare provider before starting any new medication. 

I understand that the information provided in this assessment will be reviewed by a licensed pharmacist before my order is processed. 


I consent to my personal and medical information being used to assess my suitability for the prescribed medication.

I understand that my information will be kept confidential and used solely for the purpose of this assessment. 


I confirm that the information provided in this assessment is accurate and complete to the best of my knowledge.

I understand that providing false information may result in my order being cancelled and may have health implications.